Common Questions

Not all lighting displays are shown on the map. The event highlights over a million lights and more!

6am-5pm Pacific time Mon-Fri & 7am-4pm Pacific time Sat and Sun. Call 888-224-2122 or email Support@brushfire.com.

During event hours call 800-228-6724 Press 2 or email tickets@thelightsofchristmas.com

First look in your spam folder. The emails come from The Lights of Christmas, emails@brushfire.com. If you still can’t find them we would be happy to help you. Contact the Brushfire Customer Service team at 888-224-2122 or by email at support@brushfire.com. 

No! The Lights of Christmas is more than a drive-thru! The event features two optional activity stops for those wanting to stretch their legs and add some action into their time. For those wanting a streamlined cozy experience, the event is still convenient to enjoy if you wish to stay in your car as well.

Yes, admission must be purchased online before arriving at the event. Guests will be asked to select a date and time and will be asked to show your admission ticket printed or loaded on your phone. Your QR code will be scanned upon arrival. Guests must arrive on the day and time selected.

Onsite: Gifts and souvenirs are available for purchase on-site while supplies last. There are Gift Shops located at the two activity stops.

Online: Not available this year.

Passenger vehicles, motorcycles, limos and mini-buses that meet size restrictions are all welcome at the event. (No taller than 12ft, no wider than 8.5ft, and no longer than 30ft.)

Sorry, no motorhomes, RV's or trailers. The vehicles will not fit through some of the displays.

No, for safety reasons guests are not allowed to sit in the beds of their trucks during the event. All vehicles are required to follow state road safety rules.

There is no event parking available, except limited parking while at the activity stops. The Drive-Thru is a one way journey that does not end where it starts.  

The event can take about 30 minutes up to 1-1/2 hours, depending on if you choose to take in any of the activity stops.

Patrons are not allowed to get out of their car except at the activity stops. Patrons are not allowed out of their vehicle to take photos throughout the drive-thru experience.

Yes, restrooms are located in the Admissions Area and at the two activity stops.

Yes! Donuts are available at the Admission check-in area and at each activity stop. Other snacks and beverages are also available at the activity stops.

Absolutely! Bring your favorite snacks, take-out, or grandma’s cookies to enjoy. Snacks and beverages are available for purchase in a drive-thru experience at the beginning of the event.

Yes! There are two activity stops for you to park and get out of your car. Each stop includes fun activities for the whole family, plus photo-ops, and snacks.

Also, there is a free The Lights of Christmas app, available for both iOS and Android. The app includes fun games, videos, and more!

Children can leave a letter for Santa on the app or drop them off in Santa’s mailbox at the event.

And don’t forget to tune in to LOC Radio 101.9 FM for Christmas music with host Bruce the Spruce during your journey.

There is no additional cost to see Santa & Mrs. Claus. Guests visit the iconic Christmas-loving couple at Santa's Village until December 23. They look forward to seeing you! Kids are welcome to drop off letters to Santa in his mailbox at the event.

Feel free to take photos from the comfort of your vehicle.

You will need to remain in your car and stay in the designated Drive-Thru lane. To keep the experience enjoyable for everyone, do not get out of your car, stop, or pull over.

Note: We encourage guests to share your photos with your friends and family on social media.

Pets must remain in your vehicle. They are not allowed out of the vehicles at anytime. There are no animal restroom areas available for non-service animals. Please, make sure your pets have relieved themselves before arriving to the event and remain in your vehicle during your time on grounds.

Alcohol, marijuana, firearms, or weapons of any kind are prohibited from the event.

*See pet question above for more information about pet regulations at the event.

No, the event will continue in the rain. In fact, the rain makes the lights shine even brighter! We will do our best to inform you about event news on our Facebook page. Weather can be monitored on local Stanwood news sites like, The Stanwood Camano News.

Tickets are non-refundable in any circumstance, but if the event is canceled due to weather guests will be contacted via email with further instructions.

*Keep an eye on the website and social media for weather updates.

Admission is non-refundable. You can manage your ticket options by clicking “Manage Attendees” at the bottom of the confirmation email. Subject to Availability. Call customer service if you need assistance.

Admission is non-refundable. However, please come. We will weave you in as spaces allows, but there is no guarantee.

The date and time you purchased is on your Confirmation Email. If you did not receive this email, please check your spam folder. If you still cannot find it, please contact Customer Service at 888-224-2122 or by email at support@brushfire.com. 

Admission is non-refundable. You can manage your ticket options by clicking “Manage Attendees” at the bottom of the confirmation email. Subject to Availability.

No, there are no discounts.