Common Questions

Not all lighting displays are shown on the map. The event highlights over a million lights and more!
Click here for the Interactive Map

Call 888-224-2122 or email support@brushfire.com during:

• 6am-5pm (PST) Mon-Fri
• 8am-2pm (PST) Sat & Sun

Call 800-228-6724 Press 1 or email tickets@thelightsofchristmas.com during:

• 2-10pm (PST) Thurs-Sun

Closed: Christmas Eve (12/24), Christmas (12/25) and New Year's Eve (12/31)

First look in your spam folder. The emails come from The Lights of Christmas, emails@brushfire.com. If you still can’t find them we would be happy to help you. Contact the Brushfire Customer Service team at 888-224-2122 or by email at support@brushfire.com. 

You can change the time of your ticket by clicking “Manage Attendees” at the bottom of the Confirmation email.  In order to change the day of your ticket, you will need to call Customer Service at 888-224-2122.

Tickets are non-refundable.

Yes, admission must be purchased online before arriving at the event. Guests will be asked to select a date and time and will be asked to show your admission ticket printed or loaded on your phone. Your QR code will be scanned upon arrival. Guests must arrive on the day and time selected.

Passenger vehicles, motorcycles, limos and mini-buses that meet size restrictions are all welcome at the event. (No taller than 12ft, no wider than 8.5ft, and no longer than 30ft.)

Sorry, no motorhomes, RV's or trailers. The vehicles will not fit through some of the displays.

No! The Lights of Christmas is more than a drive-thru! The event features two optional activity stops for those wanting to stretch their legs and add some action into their time. For those wanting a streamlined cozy experience, the event is still convenient to enjoy if you wish to stay in your car as well.

Guests are not allowed to get out of their car except at the activity stops.

Feel free to take photos from the comfort of your vehicle but to keep the experience enjoyable for everyone, do not get out of your car, stop or pull over unless at an activity stop. There are photo-op areas at both activity stops for fun Christmas photos.

The event can take about 30 minutes up to 1-1/2 hours, depending on if you choose to take in any of the activity stops.

There is no event parking available, except limited parking while at the activity stops. The Drive-Thru is a one way journey that does not end where it starts.  

Yes, restrooms are located in the Admissions Area and at the two activity stops.  It is a short walk from the parking lots to the activity stops.

Pets must remain in your vehicle. They are not allowed out of the vehicles at anytime. There are no animal restroom areas available for non-service animals. Please, make sure your pets have relieved themselves before arriving to the event and remain in your vehicle during your time on grounds.

There are two activity stops for you to park and get out of your car. Each stop includes fun activities for the whole family, plus photo-ops, and snacks.

• Visit Joyland to see Bruce the Spruce, the talking Christmas tree, wander around in a large Light maze with falling snow, and enjoy photo ops, snacks and gift shopping.
• Visit Santa’s Village to see Santa and Mrs. Claus (until Dec. 23rd). Be sure to bring your camera!  Enjoy the gift shop, make a toy at the new Toy Workshop, and snuggle up at the fire and make smore’s.
• Also, there is a free The Lights of Christmas app, available for both iOS and Android. The app includes fun games, videos, and more!
• And don’t forget to tune in to LOC Radio 101.9 FM for Christmas music with host Bruce the Spruce during your journey.

There is no additional cost to see Santa & Mrs. Claus. Guests can visit the iconic Christmas-loving couple at Santa's Village until December 23. Be sure to bring your own camera if you want photos! Kids are welcome to drop off letters to Santa in his mailbox at the event.

Yes! Mini-donuts, small bags of kettle corn and bottled water are all available at the Admission check-in area and at each activity stop. Other snacks and beverages are also available at the activity stops.

* Mini-donuts and small bags of kettle corn are available for pre-purchase on-line with your tickets.

Alcohol, marijuana, firearms, or weapons of any kind are prohibited from the event.

*See pet question above for more information about pet regulations at the event.

Tickets are non-refundable in any circumstance, but if the event is canceled due to weather guests will be contacted via email with further instructions. We will do our best to inform you about event news on social media and the website.

Admission is non-refundable.

Call customer service at 888-224-2122 to see what options are available to change dates. (Subject to availability). 

Admission is non-refundable. However, please come. We will weave you in as space allows, but there is no guarantee.

No, there are no discounts.

For those who need assistance to attend The Lights of Christmas, we have a program called The Lights of Christmas for All and are partnering with local organizations. You can reach out to these organizations for their help in obtaining a promo certificate for one car admission. Contact info for these organization will be available in October.

We do not offer gift cards, but we do have a couple ways for you to gift a ticket to someone.

• Purchase tickets online at https://www.thelightsofchristmas.com/admission/ and gift it to someone else by forwarding the email PDF ticket(s) you receive or by clicking manage Tickets under the QR code when you download the Ticket into your mobile wallet. You will need to select a day and time at the time of purchase.
• Businesses and Organizations that want to purchase 11 or more tickets: email tickets@thelightofchristmas.com or call customer service at 800.228.6724 to learn about a special Business Partner opportunity.