Can't find your question in the list below? We would be happy to help you! The Guest Service Department is available for calls per the schedule listed.
Event Days 11 am - 10:00pm | Non-Event Days Mon-Fri 8:00 am-5:00 pm
(800) 228-6724 ext. 2282.
Festival tickets may be purchased online or at the event.
For those who pre-purchase tickets online, we do our best to expedite the process with a special Pre-paid Entrance line. Make sure to look for this line at the main ticket entrance or ask one of the event hosts.
- All live entertainment at the Festival is included in the price of admission. (This does not include the Theatre which is a separate event with advanced reservations required.) Live entertainment schedule.
- Activities that are included in the price of admission include: Train Ride, Pony Ride (ages 6 and younger), Petting Farm, Bruce the Spruce the talking tree, Santa Claus (until Dec. 23), and the Light Maze.
- Activities with extra cost include: Make-a-toy or ornament located in Elfland, make-an-ornament located in Joyland, Mrs. Claus’ Bakeshop cookie decorating, and face painting.
Yes! Here are some options:
- Festival group rates
- Theatre group rates
- AAA discounts (AAA member number required):
- 10% off for Overnight packages and Theatre reservations
- $2 off Festival admission tickets (for immediate household members). For purchases at the gate only. Show AAA card at the ticket booth.
- Pay What You Can Nights: December 5, 12, and 29
Not for ticket purchases and shopping. Certain food vendors are cash only. ATMs are located on site.
Here are some helpful things to consider as you prepare to come to The Lights of Christmas Festival.
- Winter weather attire – winter jacket, hat, gloves, etc.
- Boots and shoes for the outdoors
- Comfortable boots and shoes are important since you will be doing a lot of walking. Also, it can get wet and a little muddy in some areas in rainy weather.
- When there is a chance of rain, an umbrella will be helpful.
- Stroller for small children.
- Camera or Smart Phone – there are a lot of beautiful display and fun photo opportunities!
No, we do not allow dogs or other pets at the Festival. This is out of courtesy to other guests.
Service animals are permitted which includes any dog or mini horse defined by Washington State law RCW 49.60.040.
This does not include emotional support animals. Emotional support animals that are misrepresented as service animals could result in a fine up to $500 per Washington State Law RCW 7.80.120.
Pets, alcohol, marijuana, firearms, or weapons of any kind are prohibited from the event.
- When you arrive at the Festival, parking attendants will direct you to a parking area. There are a variety of distances from the event that range from a 2-10 minute walk.
- There are handicap accessible parking areas. If this is needed, please be sure to notify the parking attendant upon arrival.
- If you are coming with a large group on a bus, you will be directed to the Bus Parking lot.
- Parking is free.
The event has indoor venues along with the outdoor displays with one million lights and more!
Indoor venues include live entertainment stages, gift shops, several activities, and some food vendors and eating space.
Generally the festival takes 2-4 hours depending upon how many shows, activities, shopping, and dining one enjoys.
The Festival is on approximately 15 acres, so there can be a lot of walking, depending on how much you want to see, and the number of activities you do. Wear good walking shoes or boots, and take a break now and then to enjoy live entertainment, sit next to a warming fire, or enjoy some food and a hot or cold beverage.
Yes, the majority of The Lights of Christmas event area is either concrete, asphalt or smooth, packed gravel. There are a few areas, mostly from the parking lots into the main gates, where ground cloth covers a walking path over grass. You will experience dirt or gravel surfaces in the parking lots and petting farm. We offer limited parking near ticket booths for those with accessibility needs. Please let parking attendants know of your accessibility needs upon arrival to The Lights of Christmas.
Note: A limited number of wheelchairs are available at no charge on a first-come, first-served basis, at the Welcome Center (the building at the main ticket entrance). If you have questions, please call us at (360) 652-7575 or toll free at (800) 228-6724.
Yes, there are a limited number of stroller available for rent. Please, visit the Welcome Center when you arrive.
Yes, you are not required to purchase food and drinks at the event. There is a food court located in Tinhorn Town where you can eat food you brought into the event in the warmth. There are also many great food vendors with delicious food and drinks available for purchase.
The train ride goes around the Tinhorn Town loop of the event. You are able to take in the some of the sights of this part of the event while riding the train, although it is only a small portion, so you’ll want to explore and experience more on foot.
No. But, we have courtesy cart drivers who help people get from one location to another within the event. Please ask one of the event staff if you need some assistance and we will be happy to help.
Yes. There is a private area in Cedar Lodge close to the restrooms. Ask the receptionist in Cedar Lodge if you need assistance finding the location.
Absolutely! Please, be respectful of other guests and the displays. Patrons must stay on walkways and not go under the perimeter lights up to the displays. You will be held liable for any injury or damage that may occur.
We request patrons smoke more than 20’ away from building entrances and away from the main traffic flow of people. There are numerous places one can stop and smoke. Cigarette ash cans are located well outside of Cedar Lodge.